Supalobby vs IdoBooking Communication Hub: one answers guests, the other shows you the messages
IdoBooking is a Polish booking system with an add-on that pulls Booking.com and Airbnb chat into its panel. Supalobby is an AI agent that replies to those messages, and to WhatsApp, Instagram, Slowhop and phone calls, with no PMS underneath. Channels, automation and prices compared.
Bartosz WilczyńskiFounder of SupalobbyIdoBooking is a booking system with a messaging add-on. Supalobby is an agent that answers. If you already run IdoBooking and only want Booking.com and Airbnb chat in one panel, the 25 PLN module is enough. If you want someone to reply for you, on WhatsApp, Instagram, Slowhop and the phone too, and you do not want to pay for a PMS, that is Supalobby.
| Feature | Supalobby | IdoBooking |
|---|---|---|
| Works without a property management system the Communication Hub is an add-on to an IdoBooking subscription | Yes | No |
| Booking.com messages in one place | Yes | Yes |
| Airbnb messages Supalobby reads the thread and drafts the reply; you send it in Airbnb with one click | Partly | Yes |
| Yes | No | |
| Yes | No | |
| Yes | Yes | |
| SMS to guests Supalobby with the Voice + SMS add-on; IdoBooking from 0.09 PLN per message | Partly | Yes |
| Slowhop guest messages IdoBooking syncs only availability with Slowhop, over iCal | Yes | No |
| Aloha Camp guest messages | Yes | No |
| Website chat that quotes price and availability Supalobby on the Autopilot plan; IdoBooking through the third-party ChatLab from 160 PLN net/month | Yes | Partly |
| Answers the property phone Voice add-on, 129 PLN/month per property | Yes | No |
| AI drafts the replies IdoBooking announced a "reply assistant" in December 2025; today only the third-party Sensbot, no public price | Yes | Partly |
| AI replies on its own when confident | Yes | No |
| Templates and scheduled pre-arrival messages IdoBooking has templates in 6 languages and condition-based notifications; Supalobby playbooks arrive with the Operator plan | Partly | Yes |
| Replies in the guest's language IdoBooking ships templates in 6 languages; it does not translate a conversation | Yes | Partly |
| Calendar, rates, channel manager Supalobby reads the calendar from Beddesk and HotRes; IdoBooking is a full PMS | No | Yes |
| Booking engine for your own website | No | Yes |
| Price per unit per month, net | 25 PLN Copilot, 49 PLN Autopilot, 99 PLN Operator | 8.25 PLN + 2.5% per booking, or from 189 PLN (12 rooms included), plus 25 PLN for the module |
| Commission on bookings 2.5% on the commission plan, 0% on the flat plan | No | Partly |
| Trial | 14 days, no card | 30-day test; messaging module free for 2 months |
Pricing and features checked 26 September 2026.
This comparison puts side by side two tools that do different jobs and still get compared, because both promise "all your messages in one place". IdoBooking is a booking system from Szczecin, Poland, with a Communication Hub module. Supalobby is an AI agent that answers guests. Below is what each one does, what it does not, and what it costs at one, three and ten units.
What the IdoBooking Communication Hub does
The module gathers Booking.com and Airbnb reservation chat inside the IdoBooking panel, plus e-mail and SMS to every booker. It ships message templates in six languages, automatic notifications triggered by conditions such as "one day before arrival", and lets you write to a Booking.com guest for up to two weeks after checkout. SMS costs from 0.09 PLN per message.
That solves one problem: no more logging into the Booking.com Extranet and the Airbnb app separately. A human still writes the replies. The module has no WhatsApp, no Instagram, and no messages from Slowhop or Aloha Camp; with Slowhop, IdoBooking exchanges only availability over iCal.
AI appears next to the module, not inside it. In December 2025 IdoBooking announced a guest reply assistant; as of September 2026 we could not find it in the product. In March 2026 a ChatLab integration arrived: a website chat that checks availability and leads to a booking, plus e-mail reply suggestions, from 160 PLN net a month. The third-party Sensbot drafts replies to Booking.com and Airbnb messages from reservation data for a human to approve; it publishes no price for accommodation.
What Supalobby does
Supalobby keeps no calendar and sets no prices. It gathers messages from Booking.com, Airbnb, WhatsApp, Instagram, e-mail, Slowhop and Aloha Camp into one inbox, one thread per guest, and answers them with an AI agent. On Booking.com, WhatsApp, Instagram, e-mail and the website chat the agent can reply on its own, switched on per channel. On Airbnb it drafts the reply and you send it with one click. With the Voice add-on it answers the property phone and creates bookings.
Context comes from the property knowledge base and from the booking system, if there is one: today it reads Beddesk and HotRes, and on the Autopilot plan it also creates bookings in them. Without a PMS it works from day one, because Booking.com and Airbnb reservations arrive through notification e-mails.
What it lacks: a calendar, rates, a channel manager, a booking engine for your own website. Playbooks, meaning automatic messages before arrival and after checkout, come with the Operator plan.
Price at one, three and ten units
Net prices per month, from the price lists checked 26 September 2026. IdoBooking charges per property (12 rooms included in the flat plan), Supalobby per unit.
| Units | IdoBooking, commission plan | IdoBooking, flat plan | Supalobby Autopilot |
|---|---|---|---|
| 1 unit, 8,000 PLN in bookings | 8.25 + 200 commission + 25 = 233 PLN | 189 + 25 = 214 PLN | 49 PLN |
| 3 units, 20,000 PLN in bookings | 8.25 + 500 + 25 = 533 PLN | 214 PLN | 147 PLN |
| 10 units, 60,000 PLN in bookings | 8.25 + 1,500 + 25 = 1,533 PLN | 214 PLN | 490 PLN |
This is not the same product priced twice. IdoBooking's price includes a booking system Supalobby does not have. Supalobby's price includes an agent that replies and channels IdoBooking does not carry. At one or three units with no need for your own booking engine, the gap is clear. At ten rooms in one building, IdoBooking's flat plan is cheap and Supalobby comes on top as the conversation layer.
Which one for whom
IdoBooking, when you need one system for the calendar, rates, channel manager, invoices and bookings from your own website, and you simply want Booking.com and Airbnb chat visible in the same panel. You will answer yourself, from templates.
Supalobby, when your problem is not the calendar but the replying: in the evening, in several languages, on WhatsApp and Instagram, to guests from Slowhop and Aloha Camp, and on the phone. Especially when you have no PMS and do not want one.
Both, when you run a guesthouse on IdoBooking and want to add an agent for the conversations. Today Supalobby does not read the IdoBooking calendar, so the agent knows dates from the knowledge base and from reservations arriving by e-mail, not from the panel. An IdoBooking integration is on the list; if you need it, write to us, requests set the order.
Check for yourself
Price lists change. IdoBooking's module page says 19 PLN, its price list 25 PLN and 10 EUR; ask which one applies. Also check whether the announced reply assistant has shipped, because that would change the "AI drafts the replies" row above. If anything here is out of date, tell us at kontakt@supalobby.com and we will fix it and update the date.
Frequently asked questions
Does Supalobby replace IdoBooking?
No. IdoBooking runs the calendar, rates, channel manager and bookings from your own website. Supalobby handles the conversation with the guest. They can run side by side; today Supalobby reads the calendar from Beddesk and HotRes, and an IdoBooking integration is on the list.
How much is the IdoBooking Communication Hub?
The September 2026 price list says 25 PLN a month, free for the first two months; the English price list says 10 EUR. The module's own page still says 19 PLN, so ask before you buy. You also need an IdoBooking subscription: 8.25 PLN plus 2.5 percent per booking, or from 189 PLN a month.
Does IdoBooking have AI that answers guests?
IdoBooking announced a guest reply assistant in its December 2025 year review, but as of September 2026 we could not find it in the product. Since March 2026 there is a ChatLab integration, a website chat and e-mail suggestions from 160 PLN net a month, and the third-party Sensbot drafts replies to Booking.com and Airbnb messages for a human to approve.
What about guests from Slowhop and Aloha Camp?
IdoBooking exchanges only availability with Slowhop, over iCal every 15 minutes, with no messages. Aloha Camp does not appear in its documentation. Supalobby shows messages from both portals in the same inbox as Booking.com and WhatsApp, and answers them.
Who is better served by IdoBooking?
A property that needs a booking system, a website booking engine, a channel manager and invoicing in one place, and is happy to see Booking.com and Airbnb chat inside that panel. Especially with more rooms, where the flat subscription from 189 PLN spreads out.
Sources
- IdoBooking, Polish price list · 2026-09-26
- IdoBooking, English pricing page · 2026-09-26
- IdoBooking, Communication Hub feature page (English) · 2026-09-26
- IdoBooking help, Centrum komunikacji · 2026-09-26
- IdoBooking help, Slowhop integration (iCal) · 2026-09-26
- IdoBooking, 2025 year review (reply assistant announced) · 2025-12-30
- IdoBooking, IdoBooking x ChatLab integration · 2026-03-25
- Sensbot, Booking.com and Airbnb message automation for IdoBooking · 2026-09-26
- Supalobby, integrations · 2026-09-26
