/ LEGAL

Terms of use

The agreement between Supalobby and the hosts who use it: accounts, connected channels, messaging rules, AI features, fees and liability.

Last updated Applies to supalobby.vercel.app and the Supalobby app
[02] Terms of use/ 15 sections
01

The agreement

These terms are a contract between Supalobby (“we”) and the business or person who creates a Supalobby account (“you”, the “host”). By creating an account, connecting a channel or using the service you agree to these terms and to our Privacy policy, which forms part of them.

If you use Supalobby for a company, you confirm that you are allowed to bind that company. Supalobby is for businesses: you must be at least 18 and act in a professional capacity.

02

The service

Supalobby is a unified inbox for accommodation hosts. It receives messages from the channels you connect, shows them in one place, suggests replies with an AI assistant, and sends the replies you approve. It also offers a website chat widget and a voice assistant that can answer guests directly using the information you provide.

Supalobby is in early access. Features may change, be added or removed, and some channels depend on approvals from the platforms that run them.

03

Your account

  • Keep your sign-in details secret. You are responsible for activity under your account and by the people you invite to your organisation.
  • Give us accurate information and keep it current.
  • Tell us at once if you suspect unauthorised use of your account.
04

Connecting channels and platform rules

You may only connect accounts, phone numbers, Pages, mailboxes and platform logins that belong to you or that you are authorised to manage. By connecting a channel you instruct us to read messages from it and send messages through it on your behalf.

Each channel is governed by its provider’s terms as well as by these terms. In particular:

  • WhatsApp, Instagram and Facebook Messenger are subject to the Meta Platform Terms, the WhatsApp Business Terms and Messaging Policy, and the Messenger and Instagram messaging policies. Meta bills WhatsApp conversation charges directly to your WhatsApp Business Account.
  • Email is subject to your email provider’s terms. We use the app password or credentials you provide, read your mailbox for guest messages, and never delete anything from it.
  • Slowhop, Aloha Camp and similar platforms are subject to their own terms of service. You authorise us to sign in with the credentials you give us and act as your agent there. You are responsible for confirming that this is allowed under your agreement with the platform.
  • Airbnb and Booking.com. We read the notification emails those platforms send you. We do not access their systems.

If a provider asks us to stop, changes its rules or revokes our access, we may suspend or remove a channel without liability to you.

05

Messaging rules

When you use Supalobby you agree that you will:

  • message only people who have contacted you or otherwise agreed to hear from you, and respect each platform’s messaging windows and template rules;
  • not send unsolicited marketing, bulk or automated messages that a platform does not allow, or content that is unlawful, deceptive, harassing or infringes someone’s rights;
  • make clear when a guest is talking to an automated assistant, where the law or a platform requires it;
  • not use Supalobby to collect or store data you are not allowed to hold, or to scrape any platform;
  • comply with the data protection and consumer laws that apply to your business.

We may suspend accounts that break these rules, and we cooperate with platform providers on abuse reports.

06

AI features

  • AI replies are suggestions generated automatically. They can be wrong, incomplete or out of date. On messaging channels you review every draft before it is sent and remain responsible for what you send.
  • Where you enable automatic replies, on your website chat or voice assistant, you are responsible for the knowledge base, property details and settings the assistant relies on, and for reviewing its conversations.
  • Availability and prices shown in drafts come from your connected booking system or knowledge base. Check them before you commit to a guest.
  • Do not rely on the assistant for legal, medical or safety-critical advice.
07

Your data and our role

You own your data. For guest data you are the data controller and we are your processor: we process it only to provide the service and on your instructions, as described in the Privacy policy. A data processing agreement is available on request.

You grant us the licence needed to store, display, transmit and process your content in order to run the service, and you confirm that you have the right to give us that content.

08

Fees

Supalobby is free during early access. If we introduce fees we will tell you at least 30 days in advance, and you can close your account before they apply.

Charges levied by platforms, such as Meta’s WhatsApp conversation fees or your telephony provider’s call minutes, are billed to you by those providers and are not our fees.

09

Intellectual property

Supalobby, its software, design and documentation belong to us or our licensors. We grant you a non-exclusive, non-transferable right to use the service for your business while these terms are in force. You may not copy, modify, reverse engineer, resell or build a competing product from it.

If you send us feedback we may use it without any obligation to you.

10

Availability, changes and support

We aim to keep the service available at all times but do not guarantee uninterrupted operation. Channel providers, hosting providers and AI providers can have outages that affect Supalobby. We may change or discontinue features, with reasonable notice where practical. Support is by email.

11

Ending the agreement

You may stop using Supalobby and ask us to delete your account at any time.

We may suspend or terminate your account if you break these terms, if a platform provider or the law requires it, or with 30 days’ notice for any other reason. On termination we delete your data as described in the Privacy policy. Ask us before then if you want an export of your conversations.

12

Warranties and liability

The service is provided as is. To the extent permitted by law we exclude all implied warranties, including fitness for a particular purpose, and we are not liable for indirect or consequential loss, lost profits, lost bookings or damage to reputation.

Our total liability to you for all claims in any 12-month period is limited to the fees you paid us in that period or, if you paid none, EUR 100. Nothing in these terms limits liability for wilful misconduct, gross negligence, or anything that cannot be limited by law.

You will indemnify us against claims arising from your content, from your use of a channel in breach of its provider’s rules, or from your breach of these terms.

13

Governing law

These terms are governed by the laws of Poland. Disputes are settled by the competent courts in Poland. Mandatory consumer protections in your country are not affected, and either party may seek injunctive relief in any competent court.

14

Changes to these terms

We may update these terms. We will post the new version here and, for material changes, email you at least 14 days before they take effect. Continuing to use Supalobby after that date means you accept the change.

15

Contact

Supalobby
Email: kontakt@wilczavilla.pl

Terms of use — supalobby