--- title: "Supalobby vs SmartGuest (formerly SmartHotel): a check-in platform with an inbox against an agent that answers" description: "SmartGuest, formerly SmartHotel, sells online check-in, entry instructions and an inbox for WhatsApp, SMS, e-mail and Airbnb from 8 USD per apartment, 99 USD minimum. Supalobby answers guests on every channel from 49 PLN per unit." url: https://supalobby.com/en/compare/smartguest language: en published: 2026-10-07 updated: 2026-10-07 author: Bartosz Wilczyński translation: https://supalobby.com/porownania/smartguest --- # Supalobby vs SmartGuest (formerly SmartHotel): a check-in platform with an inbox against an agent that answers SmartGuest, formerly SmartHotel, sells online check-in, entry instructions and an inbox for WhatsApp, SMS, e-mail and Airbnb from 8 USD per apartment, 99 USD minimum. Supalobby answers guests on every channel from 49 PLN per unit. SmartGuest, called SmartHotel until 24 September 2026, is a Polish guest engagement platform: online check-in, entry instructions, upsells and one inbox for WhatsApp, SMS, e-mail and Airbnb, at 8 USD per apartment with a 99 USD monthly minimum. Supalobby is an AI agent that replies to guests on every channel, from 49 PLN per unit, about 11 EUR. Below is what each does, what it costs at one, three and ten units, and who it suits. ## What SmartGuest does SmartHotel Sp. z o.o. is registered in Kraków and runs its head office in Warsaw. On 24 September 2026 it announced the new name SmartGuest, because its clients are no longer only hotels but apartments, cabins, villas and guesthouses. The product is a "Guest Engagement Platform": the guest gets a link, no app, with a check-in card to fill in up to two weeks before arrival, entry instructions, the door code and a guidebook to the property. On top come upsells such as parking, payment links, and tasks routed to staff when a guest reports a problem. The Unified Inbox gathers SMS, WhatsApp, e-mail and Airbnb chat. The Airbnb integration was announced on 6 May 2026: messages from Airbnb guests appear in the same window where, in the company's words, "you already see messages from Booking, WhatsApp, email, and direct bookings". The product page itself does not name Booking.com; it says "OTAs", and we found no description of how that channel works. Messenger appears on the Polish site. Instagram appears nowhere. AI plays two roles. "AI Suggestions" proposes replies from the property's knowledge base. "AI Automat" answers repetitive questions on its own, at night and in foreign languages. Add auto-translation, quick replies (templates) and automatic messages: a welcome 7 days before check-in, the check-in card one day before, entry instructions right after check-in. Phone calls belong to a separate product, myGuest.ai, "AI Agent that calls & texts 24/7"; SmartGuest links to it and publishes no price. A PMS is not required on the basic plans, but without one SmartGuest does not know your reservations: reservation import and automatic messaging arrive with SmartAutomation. The integration list is long, 17 systems on the Polish site: HotRes, KWHotel, IdoBooking, NFHotel, Mews, Guesty, Cloudbeds, Apaleo and others. For properties on HotRes there is a partner rate, 26 PLN per apartment instead of 29. ## What Supalobby does Supalobby does no online check-in, sends no check-in cards and controls no locks. It gathers messages from Booking.com, Airbnb, WhatsApp, Instagram, e-mail, Slowhop and Aloha Camp into one inbox, one thread per guest, and answers them with an AI agent. On the Copilot plan the agent drafts and you send. On Autopilot it replies on its own, switched on per channel, behind a confidence gate: when unsure it asks you and hands the thread over. On Airbnb it drafts the reply and you send it with one click. With the Voice add-on, 129 PLN a month, it answers the phone on a Polish number and creates bookings. Context comes from the property knowledge base and from Beddesk or HotRes if you have them; on Autopilot it creates bookings there. Without a PMS it works from day one, because Booking.com and Airbnb reservations arrive through notification e-mails. Playbooks, meaning door codes before arrival, the cleaning crew after checkout and review requests, come with the Operator plan, which is announced but not yet on sale. From a sample of 434 conversations in September 2026 the median time from guest message to reply was 3.6 seconds, and the agent closed 46 percent of text conversations by itself. ## Price at one, three and ten units Monthly prices from the lists checked 26 September 2026. SmartGuest charges SmartApartment per apartment with a 99 USD monthly minimum. Supalobby charges per unit, net, in PLN. Conversions use the NBP rates of 25 September 2026: 3.8404 PLN per US dollar, 4.375 PLN per euro. | Units | SmartGuest SmartApartment | Supalobby Autopilot | |---|---|---| | 1 unit | 8 USD, but the 99 USD minimum applies, about 380 PLN | 49 PLN, about 11 EUR | | 3 units | 3 × 8 = 24 USD, you pay the 99 USD minimum | 147 PLN, about 34 EUR | | 10 units | 10 × 8 = 80 USD, you pay the 99 USD minimum | 490 PLN, about 112 EUR | Below 13 apartments you pay SmartGuest's minimum, so up to that point the number of units does not change the price. At ten units SmartGuest's minimum, about 380 PLN, is below Supalobby's 490 PLN, and the two buy different things: SmartGuest for check-in, entry instructions and upsells, Supalobby for an agent and channels SmartGuest does not carry. At twenty apartments SmartGuest is 160 USD, about 614 PLN, and Supalobby 980 PLN, about 224 EUR. Hotel plans are priced per property, not per room: SmartChat with the inbox is 199 USD, SmartAutomation with PMS reservation import 299 USD up to 70 rooms plus a 1,000 USD implementation fee. The Polish list says 29 PLN per apartment with a 499 PLN minimum and setup from 600 PLN, and the new smartguest.co price page has no apartment plan at all; ask which one you will be invoiced. ## Which one for whom **SmartGuest**, when you run dozens of apartments or a hotel, want check-in, check-in cards and entry instructions off the front desk, and replying to messages is a side task. The company itself writes that the Airbnb inbox is "particularly valuable" for operators with a portfolio of dozens of units and a customer service team working in shifts. **Supalobby**, when you have one to fifteen units, check-in is a door code in a message, and your problem is the replying: on Booking.com, Instagram, Slowhop, late in the evening, in German. And when you do not want to pay a 99 USD minimum for a tool most of which you will not use. **Both** rarely makes sense, because both have an inbox and AI for messages, so you would pay twice for the same part. The exception: SmartGuest handles check-in and entry instructions, Supalobby takes the channels SmartGuest lacks, meaning Instagram, Slowhop, Aloha Camp and the phone. ## Check for yourself SmartGuest's three price lists differ: the Polish one (499 PLN minimum, setup from 600 PLN, 7-day trial), the USD one on mysmarthotel.com (99 USD minimum, 7-day trial) and the new one on smartguest.co (no apartment plan, 1,000 USD implementation on SmartAutomation, no word on a trial). Ask for the one you will be invoiced and whether the amounts are net. Also ask how Booking.com messages reach the inbox, because the site says only "OTAs", and that would change the second row of the table above. If anything here is out of date, tell us at kontakt@supalobby.com and we will fix it and update the date. ## Frequently asked questions **Is SmartGuest the same company as SmartHotel?** Yes. On 24 September 2026 SmartHotel Sp. z o.o., registered in Kraków with a head office in Warsaw, announced the new name SmartGuest, because it now serves apartments, cabins and guesthouses as well as hotels. The team, support and existing contracts stay the same; the site moves to mysmartguest.com. The USD price list lives on both mysmarthotel.com and smartguest.co. **How much does SmartGuest cost for apartments?** On the price list checked 26 September 2026, SmartApartment is 8 USD per apartment per month (6.50 USD paid yearly) with a 99 USD monthly minimum and a 7-day trial. The Polish list says 29 PLN per apartment, a 499 PLN minimum and setup from 600 PLN. Hotel plans are 99, 199 and 299 USD per property, the last with a 1,000 USD implementation fee. **Does SmartGuest answer guests by itself?** Partly. AI Suggestions proposes a reply that a human sends, and AI Automat answers repetitive questions on its own, at night and in foreign languages, as SmartHotel described it in its Airbnb integration post of 6 May 2026. Supalobby does this per channel with a confidence gate: when the agent is unsure it asks the host and hands the thread over. **Does Supalobby do online check-in like SmartGuest?** No. Supalobby has no check-in cards, no guest guidebook, no payment links and no smart lock control. Door codes and pre-arrival information go out as messages from the agent, and pre-arrival playbooks come with the Operator plan, which is announced, not yet on sale. If online check-in is your main need, SmartGuest does it and Supalobby does not. **Who is better served by SmartGuest?** An operator of dozens of apartments, or a hotel, that wants check-in, entry instructions and upsells off the front desk, has a support team and a PMS to connect. From 13 apartments the 8 USD rate passes the 99 USD minimum, and per unit SmartGuest then costs less than Supalobby Autopilot at 49 PLN, roughly 11 EUR. ## Sources - [SmartGuest, home page (Unified Inbox, AI Suggestions, myGuest.ai)](https://smartguest.co/) (2026-09-26) - [SmartGuest, pricing (USD)](https://smartguest.co/pricing) (2026-09-26) - [SmartGuest, Unified Inbox product page](https://smartguest.co/product/unified-inbox) (2026-09-26) - [SmartGuest, apartments product page](https://smartguest.co/product/guestbook-apartments) (2026-09-26) - [SmartGuest, SmartHotel is changing to SmartGuest](https://smartguest.co/resources/blog/smarthotel-is-changing-to-smartguest) (2026-09-24) - [SmartGuest, contact (SmartHotel Sp. z o.o., Kraków and Warsaw)](https://smartguest.co/company/contact) (2026-09-26) - [SmartHotel, pricing in USD (SmartApartment 8 USD, 99 USD minimum, 7-day trial)](https://mysmarthotel.com/pricing/) (2026-09-26) - [SmartHotel, Polish price list (29 PLN per apartment, 499 PLN minimum)](https://mysmarthotel.com/pl/cennik/) (2026-09-26) - [SmartHotel, Polish home page (channels, PMS list)](https://mysmarthotel.com/pl/) (2026-09-26) - [SmartHotel x Airbnb Integration, One Unified Inbox (AI Suggest, AI Automat)](https://mysmarthotel.com/smarthotel-airbnb-integration-unified-inbox/) (2026-05-06) - [NBP, average USD rate, table 187/A/NBP/2026 (3.8404 PLN)](https://api.nbp.pl/api/exchangerates/rates/a/usd/?format=json) (2026-09-25) - [NBP, average EUR rate, table 187/A/NBP/2026 (4.3750 PLN)](https://api.nbp.pl/api/exchangerates/rates/a/eur/?format=json) (2026-09-25) - [Supalobby, integrations](https://supalobby.com/integrations) (2026-09-26) - [Supalobby, pricing](https://supalobby.com/pricing.md) (2026-09-26)